VOXA AI

Privacy Policy

This Privacy Policy explains how data is processed and protected when using VOXA AI. By using the service, the user confirms that they have reviewed this Policy and understand the purposes of data processing.

1. Data Controller

The service operator is S.R.L. “DigitalEnter”. The company is responsible for service operation, user support, data processing organization, and applicable information protection measures.

2. Legal Details

S.R.L. “DigitalEnter”
Legal address: Moldova, Ungheni, Mihai Viteazul 2c
Fiscal code: 1013609000055
Bank code: AGRNMD2X788
VAT: 9500917
IBAN: MD16AG000000022515266844MDL
Bank: B.C. MOLDOVA-AGROINDBANK S.A.
Administrator: Hasnas Ion

3. Data We May Process

The service may process account and user identifiers, service settings, call details, links to audio recordings, call duration, transcript text, AI analysis results, analysis templates, tags, operation history, technical logs, and support-related information.

4. Purposes of Processing

Data is used to transcribe calls, analyze conversations, display results, save user settings, calculate processing costs, diagnose errors, prevent abuse, maintain security, and provide technical support.

5. Legal Basis

Processing is performed to provide the requested service, fulfill contractual obligations, maintain security and operation records, support the legitimate interests of the operator, and, where required, based on user consent.

6. Audio Recordings and Temporary Files

Audio recordings are used to complete the selected processing operation. Source audio files are not stored as permanent files of the service. Temporary files may be created only for technical transfer to a processing provider and are deleted after completion or failure.

7. Processing Results

Transcript text, analysis output, service statuses, operation costs, and processing history may be stored so users can view results, reopen history, and control expenses.

8. Technical Providers

To perform transcription, AI analysis, hosting, monitoring, storage, and service requests, data may be transferred to technical providers involved in service delivery. Providers receive only the data necessary to complete the relevant operation.

9. Retention Period

Data is stored for as long as needed for service operation, accounting of operations, support, security, and contractual obligations. After service use ends, data may be deleted or anonymized unless continued retention is required by law or by a legitimate operational need.

10. Security Measures

The operator applies organizational and technical security measures, including access limitation, protected storage of service keys, logging of important events, operational maintenance, and access control for administrative functions.

11. User Rights

Users may request information about their data, correction of inaccurate data, deletion, restriction of processing, or clarification of the processing basis. A request may be limited if fulfilling it conflicts with security requirements, operation records, contractual obligations, or legal requirements.

12. Technical Logs and Cookies

The service may use technical logs, service identifiers, cookies, or similar technologies for authorization, session security, error diagnostics, and service stability analysis. This data is not used to sell personal information.

13. Policy Updates

The operator may update this Policy when the service, security requirements, or applicable rules change. The current version is published on this page and applies from publication unless stated otherwise.

14. Contact

For privacy and service questions, contact the glucose team by phone +373 78 882 002.